Refund Policy

*Effective date:** September 28, 2026

We want every ARVERRA order to arrive correctly and in good condition. Because coffee, matcha and related products are consumable food items, we cannot accept returns or exchanges for change of mind, taste preference, incorrect grind selected by the customer, or products that have been opened or used.

If your order arrives damaged, defective or different from what you ordered, contact us at arverracoffee@gmail.com within **7 calendar days after delivery**. Include:

After reviewing the claim, we may provide a replacement, store credit or refund, as appropriate. Please keep the product and all packaging until we confirm that they may be discarded. We may deny claims submitted after the 7-day reporting period or claims without enough information to verify the issue, except where applicable law requires otherwise.

If tracking shows that an order is delayed, lost or delivered but you cannot locate it, contact arverracoffee@gmail.com promptly. We may ask you to confirm the shipping address, check with household members or neighbors and cooperate with the carrier's investigation. When an order is confirmed lost in transit, we will provide an appropriate replacement or refund.

ARVERRA is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, additional shipping charges may apply before reshipment.

Orders are sent to fulfillment quickly. You may request a cancellation or change by emailing arverracoffee@gmail.com, but we cannot guarantee that a request can be completed after an order has entered production or fulfillment. Once fulfillment begins, the order is final except for damaged, defective, incorrect or missing products.

Approved refunds are issued to the original payment method. Your bank or card issuer may require additional processing time before the credit appears. Original shipping charges are not refundable unless the refund results from our error, a confirmed damaged or defective product, a confirmed lost shipment or another circumstance required by law.

Subscription orders may be skipped, changed or canceled before the next order is processed by using the customer account portal or contacting arverracoffee@gmail.com. Subscription charges already processed are non-refundable unless the order qualifies under this policy. Canceling a subscription stops future renewals; it does not automatically cancel an order already in production or transit.

Nothing in this policy limits any rights or remedies that cannot legally be waived. If applicable law provides greater protection, that law controls.

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