FAQs

ARVERRA is a specialty coffee and matcha brand inspired by exceptional origins, distinctive flavors and thoughtful daily rituals. Our collection includes origin-focused coffee, coffee pods, decaf and Japanese matcha.

ARVERRA COFFEE LLC is based in Plymouth, Michigan. Our mailing address is 885 Penniman Ave #6235, Plymouth, MI 48170.

Email us at arverracoffee@gmail.com or use the contact form on our website. Please include your order number when contacting us about an existing order.

We offer a selection of origin-focused coffees, whole-bean and ground options, coffee pods and decaf. Available formats and grind choices are displayed on each product page.

Choose whole bean if you have a grinder and want to grind immediately before brewing. Choose ground coffee for convenience. When ground options are available, select the grind that matches your brewing method before adding the product to your cart.

Keep coffee sealed in its original package and store it in a cool, dry place away from direct sunlight, moisture, heat and strong odors. Avoid storing coffee beside a stove or in a humid environment.

Yes. Regular coffee naturally contains caffeine. The amount varies according to the coffee, serving size and brewing method. Choose an ARVERRA product specifically labeled “Decaf” if you prefer substantially less caffeine.

No. Decaffeinated coffee generally contains a small amount of naturally remaining caffeine. Customers who must avoid caffeine completely should consult a qualified healthcare professional before consuming it.

Compatibility information is listed on the applicable product page and packaging. Please confirm that your brewer accepts the pod format shown before purchasing.

Use the origin, roast and tasting notes displayed on each product page. Customers who prefer a balanced and approachable cup may enjoy Colombia, while customers seeking brighter or more floral flavors may prefer Ethiopia. Those who enjoy deeper, richer flavors may prefer Brazil or a darker roast.

ARVERRA Matcha is a Japanese shade-grown green tea powder with a silky texture, naturally sweet umami and a clean finish. It can be whisked traditionally, served over ice or prepared as a latte.

Add approximately one teaspoon of matcha to a bowl. Add about two ounces of warm—not boiling—water and whisk until smooth and lightly frothy. Add more water or your preferred milk, then enjoy it hot or over ice.

Yes. Matcha naturally contains caffeine. The amount depends on the quantity used and how it is prepared. Consult a healthcare professional if you are pregnant or nursing, sensitive to caffeine, take medication or have a medical condition affected by caffeine.

Keep the container tightly closed and store it in a cool, dry place away from heat, moisture, sunlight and strong odors. Always use a clean, dry scoop and follow any storage directions printed on the product packaging.

Review the ingredient statement on the product page and physical package for the final formulation. Unless the label lists an added sweetener, matcha’s mild sweetness comes naturally from the tea.

Available shipping destinations are displayed during checkout. If your address is accepted and a shipping option is offered, we can process an order for that destination unless we contact you about a restriction.

Processing and delivery estimates are displayed during checkout and may also appear in your confirmation email. Delivery times are estimates and may be affected by carriers, severe weather, holidays and other circumstances outside our control.

Shipping charges are calculated and displayed at checkout. Regular orders of $60 or more qualify for free standard shipping when the offer is available and the order meets all displayed conditions.

When tracking becomes available, we will send it to the email address used at checkout. Tracking may require some time to update after the shipping label is created.

Contact arverracoffee@gmail.com immediately with your order number and the correct address. We will try to help, but we cannot guarantee changes after an order enters production or fulfillment.

Review the tracking information first and check with household members, neighbors or the delivery carrier. If you still cannot locate the package, email arverracoffee@gmail.com with your order number so we can review the shipment.

Because coffee, matcha and related products are consumable food items, we do not accept returns or exchanges for change of mind, taste preference, an incorrect grind selected by the customer, or products that have been opened or used.
This does not affect your rights concerning damaged, defective, incorrect or missing products.

Email arverracoffee@gmail.com within seven calendar days after delivery. Include your order number, a description of the problem and clear photographs of the product, packaging and shipping label.
After reviewing the claim, we may provide a replacement, store credit or refund, as appropriate.

Contact us immediately at arverracoffee@gmail.com. Orders enter production and fulfillment quickly, so cancellation cannot be guaranteed after processing begins.

When you select a subscription, your chosen product is automatically ordered and charged at the frequency displayed during enrollment. The recurring price, delivery schedule and shipping terms are shown before checkout.

Eligible subscription products receive the discount displayed on the product page and during checkout. Discounts apply while the subscription remains active and may not combine with other promotions unless stated.

Eligible ARVERRA coffee and Matcha subscriptions include free standard shipping when shown during enrollment. Any exclusions or special conditions will be displayed before checkout.

Yes. You may manage upcoming subscription orders through your customer account or contact arverracoffee@gmail.com. Changes or cancellations must be completed before the next order is processed.
Canceling stops future renewals. It does not automatically cancel or refund an order that has already been processed or sent to fulfillment.

We may retry the payment or ask you to update your payment method. The subscription may be paused or canceled if payment cannot be completed.

eview the ingredient and allergen information on the individual product page and physical package. The physical product label controls if it differs from information shown online.

Contact arverracoffee@gmail.com before ordering if you have a specific allergy or ingredient concern.

We make reasonable efforts to display products accurately. Packaging, color and appearance may vary slightly because of screen settings, production updates and natural differences between agricultural products.

No. Information on our website is provided for general informational purposes and is not medical advice. ARVERRA products are not offered to diagnose, treat, cure or prevent any disease.